Shipping and Order Tracking

Shipping

Where does SOURCEvapes ship from?
SOURCEvapes ships from Las Vegas, NV. 
 
Free Priority Mail US Shipping on Orders Above $200
SOURCEvapes offers free shipping on domestic U.S. orders that have a cart size of $200 or over, after any discount or coupon is applied. You must select the free shipping option in the checkout.
 
How long until my order ships?
All orders placed prior to 10am PST will be shipped the same business day. If an order is placed after, it will be shipped the next business day.

Orders placed over the weekend will be shipped on Monday.
 
How long will my SOURCEvapes order take to arrive?
Depending on which shipping option you chose, your order can take up to 7 days to arrive, the estimated delivery times for our shipping options are as follows:
 
Free Shipping 2-7 business days from dispatch (sometimes may take up to 10 business days)
USPS First Class Mail 2-7 business days
USPS Priority Mail 1-4 business days in transit
USPS Priority Mail Express 1-2 Business days

International Orders

International orders use UPS or DHL as their shipping courier for their shipping and tracking services. USPS shipments will be transferred to the respective Postal Service in Canada and tracking is no longer guaranteed once the shipment has left the USA.

It is the responsibility of all international customers to be aware of the customs and importation laws for their respective country.

All duties, taxes, VAT, and any shipping service related fees are not covered and customers are responsible for these payments. SOURCEvapes is not responsible for any packages that are seized or stop by the authorities, or any fees that are required for international duties.

As a consumer who chooses to purchase and have products shipped to a country outside of the United States, you are taking responsibility for your purchase, and acknowledging that you are aware of the laws pertaining to such shipments.

Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. Returned orders will be refunded automatically less the original shipping and handling cost. 

How are replacement parts shipped? 
Replacement products and parts are shipped using USPS First Class Mail.

 

Track Your Order

If you already received your tracking number in your email, enter it below to track your package. 

If you haven't received your tracking number, please check your email again (including your Spam folder), or log in to see your order. 

Still can't find it? Send us an email to support@thesourcev.com.

 

IMPORTANT: Please do not be alarmed if the delivery confirmation (USPS version of tracking) for your package has not updated in a few days. USPS delivery confirmation does not update until the package has reached a sorting facility or your local post office. There are no updates in between. All delivery issues should be addressed with your local post office.

*USPS does not provide a money-back guarantee if items sent via Priority Mail fail to arrive by the scheduled delivery date. 

Some products might have a longer delay due to their popularity, please verify if you are placing a pre-order for a product, which might cause a slight shipping delay. 

NOTE: Please allow up to 5 business days for processing and shipping during massive SALE.

Returns

If you are not happy with your purchase for any reason, you can feel free to send back your purchase or exchange it.

  • Full Refund: All unused purchases in perfect sell-able condition can be returned for a full refund within 14 days of purchase. 
  • Store Credit: All purchases can be returned for store credit within 10 days of purchase. 

To submit a Return Merchant Authorization (RMA) click here

Clearance items are ineligible for Return and are non-returnable. 

Warranty

SOURCEvapes products are fully covered under our No-Hassle Warranty

If your product fails within the respective warranty period , we'll send you a replacement right away!

  • Atomizers: All atomizers have a 30-Day No-Hassle Warranty from any manufacturer's defects.
  • Batteries and Attachments: All other items such as batteries, certain accessories, and add-ons have a 48 Hour Open Box No-Hassle Warranty from any manufacturer's defects.

To submit a Warranty Claim please click here.